Sales Customer Account Lead – Aerospace, Space & Defence
Ararat, Victoria | Permanent Full-Time
Aerospace | Defence | Advanced Manufacturing
AME Systems is looking for an experienced Sales Customer Account Lead – Aerospace, Space & Defence (ASD) to take ownership of an established strategic customer account — strengthening the relationship, protecting the business, identifying opportunities for growth and making AME an indispensable partner to our customer.
“We’ve won the customer. Now we’re looking for someone exceptional to own the relationship and grow it.”
This is a role for someone who knows that great account management goes well beyond processing orders. You’ll understand the customer’s business, anticipate what they need, build trusted relationships with key decision-makers and ensure AME consistently delivers on its commitments.
As AME continues to strengthen its presence across the Aerospace & Defence market, you’ll play an important role in growing our existing partnerships and positioning the business for future opportunities.
You’ll build strong relationships across customer procurement, program, engineering, quality and commercial teams while coordinating internally across Sales, Engineering, Production and Procurement to ensure we deliver on our commitments.
What you’ll own
- Lead the day-to-day commercial relationship for allocated Aerospace & Defence customer accounts.
- Build trusted relationships with key customer stakeholders and become their primary point of contact.
- Understand customer demand, priorities and future requirements — and translate these into action across AME.
- Drive account retention, organic growth, upselling and cross-selling opportunities.
- Manage customer forecasts, quotations, orders, pricing reviews and commercial requirements.
- Monitor delivery performance, customer scorecards and contractual KPIs, proactively addressing risks and issues.
- Coordinate engineering changes, new product introductions and evolving customer requirements.
- Work closely with Engineering, Procurement, Production and Logistics to ensure customer commitments are achieved.
- Support customer audits, compliance requirements and performance reviews.
What we’re looking for
You’ll be a commercially minded account manager who takes ownership. You’re comfortable managing a significant customer relationship, navigating competing priorities and following issues through to resolution.
Ideally, you’ll bring:
- Strong experience in customer account management, key account management, sales or commercial coordination.
- Experience managing an established B2B customer account, ideally within manufacturing, engineering, aerospace, defence or another complex technical environment.
- Strong stakeholder management and relationship-building capability.
- Commercial awareness with the ability to identify opportunities to grow an existing account.
- Confidence working across operations, engineering, procurement and senior customer stakeholders.
- Experience with ERP and/or CRM systems.
- A proactive, responsive and solutions-focused approach.
Experience within Defence, Aerospace, Defence Primes, AS9100, DISP or Commonwealth procurement environments will be highly regarded.
Why AME Systems?
AME Systems is an Australian advanced manufacturer specialising in electrical wiring harnesses, electrical systems and integrated solutions.
As we continue to strengthen our presence across the Australian Aerospace & Defence sector, this newly created role will play an important part in how we manage strategic customers, grow existing partnerships and position AME for future opportunities.
This is an opportunity to take genuine ownership of an established account and help shape how AME develops its Aerospace & Defence customer portfolio.
Eligibility: Applicants must be Australian Citizens and have the ability to obtain and maintain a Baseline (Level 1) Personnel Security Clearance.
Applications close: 18th September 2026
Email your resume and cover letter to: hrd@amesystems.com.au
