ICT SUPPORT OFFICER – ARARAT

AME Systems is a leading Australian, privately owned designer and manufacturer of quality electrical wiring harnesses and assemblies. We specialise in customised electrical solutions for heavy transport, aerospace, transport, rail, military, medical and special purpose vehicles and machinery, offering full service and support from design to delivery, and after-market sales. Our expertise spans almost 40 years, with a long history of leadership and success in the electrical harness industry.

AME Systems is seeking a motivated ICT Support Officer to join our team in a hands-on, onsite support role.

This position provides Level 1 and Level 2 ICT support across the business, assisting staff with hardware, software, user access, endpoint management and troubleshooting within a fast-paced manufacturing environment.

This is an excellent opportunity for a recent university graduate or someone with 2–3 years’ experience looking to further develop their ICT career within a supportive and growing Australian business.

Key responsibilities will include:

  • Provide day-to-day ICT support to end users
  • Troubleshoot hardware, software and network issues
  • Manage tickets and service requests through to resolution
  • Assist with workstation builds, onboarding/offboarding and user provisioning
  • Support endpoint management activities including Intune/ManageEngine
  • Coordinate with ICT vendors and suppliers as required
  • Maintain ICT asset records and documentation

To be successful in this role you will possess:

  • Previous experience in an ICT support/helpdesk role or relevant tertiary qualification
  • Strong problem-solving and communication skills
  • A proactive, team-focused attitude with willingness to learn
  • Experience with Microsoft environments and endpoint management tools highly regarded
  • Ability to work onsite and occasionally outside normal hours when required

All shortlisted applicants will be required to successfully undertake a medical assessment.

This is an onsite position based in Ararat, Victoria.

Please email your resume and cover letter to hrd@amesystems.com.au